Verdict: A genuinely agency-friendly helpdesk for a one-time $149 — if you can live without social channels and with a very young vendor.
Lifetime deal · 60-day refund · via AppSumo
By Karan Tiwari · Editor, TapDeals
Sonny · $149
Lifetime deal · 60-day refund · via AppSumo
Offer checked Oct 18, 2026. TapDeals may earn a commission if you buy through this link, at no extra cost to you.
Sonny gives every client their own branded workspace — live chat, email inbox and help center — and the AppSumo deal covers unlimited workspaces, agents and conversations for $149 once. It's a strong buy for multi-client support, but it skips WhatsApp and social, keeps AI as a paid extra, and comes from a company that's barely a year old.
Best for: Agencies and freelancers handling chat and email support for several client sites
I went through Sonny's AppSumo listing, every founder update, the buyer reviews and Q&A, plus Sonny's own features, pricing, docs and security pages. I also looked for YouTube reviews — the only one I found repeated feature claims Sonny's FAQ contradicts, so I didn't rely on it. I haven't run Sonny on a live client account yet; I'll add hands-on notes and a score when I do.
Read our full review methodologyIf you look after support for more than one client, you know the problem: most helpdesks charge per seat or per workspace, so adding a fifth client site means adding a fifth bill. Sonny is pitched squarely at that problem — one login, a separate workspace for every client, and (on the AppSumo deal) no limit on how many you create.
I spent time going through everything Sonny has published: the AppSumo listing and every founder update, the buyer reviews and questions, and Sonny's own feature, pricing, docs and security pages. Here's what I found, including the parts that gave me pause.
Sonny is a shared inbox for website live chat and email, with a help center bolted on. Each client gets a workspace with its own inbox, channels, contacts, team and settings, and you jump between workspaces in one click. Inside a workspace, you can split things further into channels — one per brand, site or email address.
It is not a social inbox. There's no WhatsApp, Facebook, Instagram or SMS, and the FAQ says so plainly. I mention this up front because at least one third-party write-up I found claims otherwise, and it's the kind of thing you don't want to discover after buying.
This is the headline, and it's well thought through. You can invite a client's own staff as admin, agent or viewer, and they only ever see their own workspace. One AppSumo buyer asked for teammates to be locked to specific channels, and the founder shipped it within about a month — it now lives under Settings → Users.
The chat widget takes each client's colours, logo and position, and installs with a single script tag on Shopify, WordPress, Webflow or anything else. Email can once you add the DKIM, SPF and DMARC records Sonny gives you, and each client can have a with search and a sitemap.
| Plan | Price | Best for |
|---|---|---|
| AppSumo lifetime deal | $149 one-time | Unlimited workspaces, agents and conversations. AI not included. |
| Sonny Pro | $19.99/mo | Same core features, billed monthly. 7-day free trial. |
| AI Starter add-on | $29.99/mo | 300 AI conversations, 1,000 knowledge pages. |
| AI Growth add-on | $79/mo | 1,500 AI conversations, 5,000 knowledge pages. |
| AI Scale add-on | $199/mo | 5,000 AI conversations, 20,000 knowledge pages. |
| Bring your own AI key | $249 one-time | Unlimited AI on your OpenAI, Anthropic or Ollama key (AppSumo FAQ quotes $149 for deal buyers). |
Prices checked Oct 18, 2026. Pricing can change — confirm current plans on Sonny’s website.
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Yes. The AppSumo deal is $149 once for lifetime access, including future updates to the plan. Bought directly from Sonny, the Pro plan is $19.99 a month.
No. AI reply drafts and the auto-responder are a paid add-on. The AppSumo FAQ and Sonny's pricing page quote different prices for the bring-your-own-key option ($149 vs $249), so confirm with Sonny before buying.
No. Sonny handles website live chat and email only. Its FAQ lists social, WhatsApp and SMS channels as unsupported.
Getting email in doesn't need DNS at all: you forward a Gmail, Outlook or Hostinger mailbox to the address Sonny generates. One buyer runs a stack of Shopify stores and niche domains this way through Cloudflare email forwarding.
The basics are covered: statuses, priorities, assignees, tags, private notes with @mentions, saved replies, snoozing, bulk actions and keyboard shortcuts. There are rule-based automations (when/if/then, no AI involved), branded CSAT surveys, and reporting on volume, first-response and resolution times per workspace, channel and agent. If you're moving from Tidio, there's an importer for contacts, transcripts and help articles.
Sonny includes a REST API, signed webhooks and a hosted MCP server, so you can plug it into Claude, ChatGPT or your own agents. Importantly, the MCP server is available without the AI add-on — a nice touch for anyone who'd rather bring their own automation.
Bought directly, Sonny Pro costs $19.99 a month with a 7-day free trial and no free plan. AI is billed on top: $29.99, $79 or $199 a month depending on how many AI conversations you need.
On AppSumo, Sonny is $149 once (listed against a $720 regular price — roughly three years of Pro). One code covers unlimited workspaces, agents and conversations, and the deal isn't stackable because there's nothing to stack. At $19.99 a month, the deal pays for itself in about seven and a half months, and you have 60 days to redeem the code and 60 days to ask for a refund.
The honest caveat with any lifetime deal from a young vendor: you're betting on the company still being around. The steady stream of updates since June is a good sign, but it's a bet all the same.
Every AppSumo review so far is five stars, and the themes are consistent: the multi-workspace setup is the reason people bought, the interface is described as fast and uncluttered, and the founder is unusually quick to fix things. The softer criticism is that it's still evolving and some features are still to come — which matches what I saw.
If you handle chat and email support for several clients, Sonny is one of the most sensible deals I've researched for agencies: per-client branding and separation that normally costs a per-workspace subscription, for one payment of $149, with a 60-day window to change your mind. If you need social channels, Shopify order data or enterprise paperwork, look at the alternatives below instead. Grab Sonny on AppSumo while the lifetime price is still available.
Lifetime deal · 60-day refund · via AppSumo
Live chat and AI chatbot platform for ecommerce
Choose it instead if you run Shopify stores and want order details inside each conversation
Partly. The chat widget, outgoing emails and help center use your client's branding, and "Powered by Sonny" can be hidden with the AI or BYOK add-on. The agent dashboard itself stays Sonny-branded.
AppSumo offers a 60-day refund window on this deal. Because Sonny is a Radar listing, it isn't covered by AppSumo's extended "We Got Your Back" guarantee.